Customer service & enquiries
A ticketing backbone for every resident enquiry, report and request.
Learn more →The town & parish council management system
Run your whole town or parish council from one place .
Town Desk is the all-in-one management system, CRM and IT platform for UK town & parish councils — enquiries, bookings, allotments, cemeteries, finance and governance, joined up in one simple, accessible system.
No installation, running in minutes · WCAG 2.2 AA accessible · Secure and encrypted
Town Desk · at a glance Everything included, no add-ons
One system for your whole team — clerks, officers, councillors and volunteers. Every module is included as standard, with no hidden add-ons or “request a quote” runaround.
Accessible by law, out of the box
Built to the WCAG 2.2 AA standard public bodies are legally required to meet — keyboard-friendly, high-contrast, screen-reader ready, with an accessibility statement included.
One joined-up system
Enquiries, bookings, allotments, cemeteries, finance and governance share one modern interface — replacing a drawer full of spreadsheets, paper diaries and disconnected tools.
Nothing to install
Town Desk runs in the browser. Sign in once and your access level decides what you can see and do — no servers, no updates, no IT headache.
Sound familiar?
A drawer full of spreadsheets, a paper diary, and a dozen tools that don’t talk
Small councils run an enormous amount on very few people. Town Desk replaces the patchwork with one tidy, modern back-office — so an enquiry, a booking, an allotment waiting list and an FOI deadline all live in the same place, and nothing slips.
A real look
This is the actual product — not a concept
Real screens from Town Desk: your whole office at a glance, every resident enquiry tracked, and the field work managed from wherever you are.
app.towndesk.co.uk
Your whole council office at a glance — a dashboard you arrange to suit how you work.
app.towndesk.co.uk
Every enquiry, tracked to done
Residents report a problem — by QR code, the public form or a phone call — and it lands in one queue, routed to the right department with a full history.
app.towndesk.co.uk
Everything the council owns, on one map
Assets, play areas, reported issues and grass-cutting rounds — on a single estate map, colour-coded by condition, so you can see what needs attention at a glance.
Out on site
Works on a tablet or a phone, too
Town Desk runs in any browser — so you can check an allotment waiting list from the plot, log a fault from the rec, or glance at the day’s jobs on your phone. Nothing to install, and it installs as an app on phones and tablets.
One system, every job
Everything a council office does
Democratic services
Run meetings, decisions and members the way the law expects.
Learn more →Governance & compliance
Stay on the right side of statutory duties without the spreadsheet panic.
Learn more →Finance & payments
Approvals, reimbursements and online card payments — without doubling as your accounts package.
Learn more →Facilities & assets
Fill your venues and keep your assets safe and inspected.
Learn more →Open spaces
Allotments and cemeteries, fully managed with live maps.
Learn more →Analytics, reports & built-in help
Town Desk Analytics — our flagship — plus one-click statutory packs and a friendly assistant who never goes on leave.
Learn more →Staff & access
Your team directory and rotas, with the access controls that keep the right people in the right places.
Learn more →
★ Flagship feature
Town Desk Analytics
Our proprietary analytics system — live, animated dashboards and trends across every part of your council: tickets, finance, allotments, assets, governance and more. Filter by any period and export a branded PDF in seconds.
- Live, animated dashboards across every module
- Filter by any period — month, quarter or year
- Export a branded, board-ready PDF in seconds
Analytics · last 12 months Export PDF
87% resolved
Enquiries closed
Tickets / month ↑
£18.4k
Spend this year
126
Bookings taken
100%
FOIs on time
Why Town Desk
More joined-up than buying a tool per job
Most rivals sell you a module at a time and lock the good bits behind add-ons. Town Desk does the opposite — every module included, no surprise upsells.
- A unified ticketing/CRM backbone — not a drawer of disconnected single-purpose tools
- Public QR issue reporting that feeds straight into your service queue
- An asset register with real inspection schedules, not just a finance line
- Online payments, live maps and recurring bookings included as standard
- A 5-tier access model so the right people see the right things
- Encrypted backups and a full audit trail built in
- Every module included as standard — no add-ons and no “request a quote” runaround
“We were juggling spreadsheets and paper for everything from allotments to enquiries. Town Desk puts it all in one place — and our whole team can get in and get on with it.”
Pricing
One price. Every module.
£200 a month for the whole system, including 5 users — then just £20 a month for each extra person who needs a login. No tiers, nothing locked behind an add-on and no “request a quote” runaround.
£200 / month, including 5 users
See Town Desk with your own council’s data
Book a free, no-obligation demo and start a free 30-day trial. We’ll help you migrate your existing records to get you going.
Book a demo